Terms and Conditions

Overtown Manor is owned and operated by: Percy and Nancy Lawson.
In making a reservation, you agree to the Terms & Conditions. Please ensure you have read the following: ‘Accommodation’ means the room(s) shown in the confirmation letter. ‘Agreement’ means the agreement between us and the Visitor. ‘Visitor’ is the person in whose name the booking agreement has been made.
1) Arrivals & Departures - Your accommodation will be ready by 4.30 p.m. but we will endeavour to prepare your accommodation earlier if you so request. ‘Check out’ is by 10:30am on the day of departure. Failure to vacate by this time may result in
further charges.
2) Payment – A 50% deposit confirms your booking. The remaining payment will be taken at the time at time of departure. We are able to accept the following forms
of payment.
- 1. Cheque in pounds sterling made payable to 'Overtown Manor'
- 2. Credit cards - Visa or Mastercard
- 3. Debit card
- 4. Cash
3) Cancellation Policy – Cancellation of your booking must be made in writing. If a cancellation notice is received up to three days prior to the booking, there will be a £30 cancellation charge. Cancellations made with less than 3 days’ notice will be subject to the full cost of the first night if we are unable to resell the booking. We therefore recommend cancellation insurance. If we are forced to cancel your booking for reasons outside our control we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide suitable alternative accommodation, we will reimburse any sums already paid by you. We will be under no further obligation or liability for any losses or expense arising from the cancellation. There are no further circumstances for which we will be liable for a refund.
4) Cancellation by us - We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a disturbance to any adjoining rooms or neighbours.
5) Damages - In the event of any breakages, damage or exceptional cleaning required after the room is vacated, we will notify the Visitor within 48 hours of any costs incurred and will charge this payment to your credit card.
6) Number of Occupants - The number of people staying must not exceed the maximum number agreed at the time of booking for each room. If we become aware that the number of people staying exceeds the maximum number, we reserve the right to ask the entire party to vacate the premises. In these circumstances, there will be no refund for unused days.
7) Lost Keys - A charge of £20 will be made for each set of lost keys.
8) Cleaning - The rooms are serviced daily unless you otherwise request.
9) Linen - Linen and towels are changed with each new letting. And on the third day of any visit.
10) Right of Entry - The owners, employees and agents of Overtown Manor shall be allowed access to rooms at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
11) Complaints - If you have any complaint, please notify us immediately at Overtown Manor. Please note that complaints are much more easily resolved while you are still in the property. If we receive any complaints of noise or disrespect and damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and with no compensation for unused days.
12) Liability and Insurance – Overtown Manor, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property. Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.
13) Pets - Pets are not allowed in the rooms except by prior agreement.
14) Disabled Access - All rooms are accessed by stairs or steps. Unfortunately, as the rooms comprise part of Grade 2 Listed buildings, there are no ramps. We therefore advise that there is no wheelchair access to the rooms. If guests require able bodied assistance they are requested to bring someone with them. We cannot supply staff to
lift guests.
15) Smoking - There is a no smoking policy in all our rooms.